Property Management for US Owners
One accountable team on the island, communicating on your hours, so distance never decides the condition of your house.
Owning in Ibiza from the United States fails in a predictable way: not through one large disaster, but through a slow scatter of small arrangements. A cleaner reached on one phone number, a pool company on another, a builder who answers sometimes, a neighbour who has a key somewhere. Each thread is fine on its own. Together, from four thousand miles away, they are unmanageable.
Our answer is deliberately simple. One team, one point of contact, full authority to coordinate everything that touches your property. Hoy Hoy Ibiza's property management division, led by Varinia Melten, holds the keys, runs the calendar, engages the trades and answers for the outcome. You have a single relationship to maintain, and it is with people whose names you know.
Communication built around your day, not ours
Ibiza runs six hours ahead of the East Coast and nine ahead of the West. We treat that as an operating condition, not an excuse. Routine reports are written and sent so they arrive at the start of your working day. Decisions that need you are framed in writing with options and costs, so they can be resolved in one reply. When a call is better, we schedule it in the overlap, Ibiza's late afternoon against your morning, and we keep video walk-throughs for the moments when seeing the house matters more than reading about it.
- A named contact who knows your property and your preferences
- Written updates timed to US business hours
- Pre-agreed spending authority so routine fixes never wait on a time zone
- Video walk-throughs when a decision deserves your own eyes
The measure of good management is quiet. Months in which nothing demanded your attention, because everything was already handled, documented and filed.
Documented Care: Inspections You Can Read
Trust across an ocean cannot rest on reassurance. It rests on evidence. That is why documentation sits at the centre of how we manage property for owners in the States.
Every scheduled inspection produces a written report with photographs: the state of the exteriors, roofline and terraces, the interiors room by room where warranted, the pool, the garden, the systems that keep the house dry and secure. After significant weather, we visit again, because a winter storm on an empty house is precisely the event a remote owner cannot see for themselves. If something needs attention, the report says so plainly, with a recommended course of action and a cost.
Maintenance with a paper trail
When work is approved, our team briefs the contractor, supervises the job and closes it out with photographs of the finished result. Invoices are checked against the agreed scope before they reach you. Over a year, this discipline produces something quietly valuable: a complete, dated record of the care your house has received.
- Scheduled inspections with photo reports, plus storm-response visits
- Cleaning and maintenance coordinated and verified, never assumed
- Contractor supervision from briefing to completion photographs
- Invoices reviewed against scope before payment
- A single organised record per property, available whenever you want it
Owners who have managed property informally before tend to notice the difference within the first quarter. It is the difference between hoping the house is fine and knowing it is, with the pictures to prove it.
Emergencies, and Earning When You Are Away
Two situations test a management arrangement more than any other: the two a.m. problem and the rental guest. We plan for both.
When something breaks while you are asleep in New York, the sequence matters. Our team is on the island, holds your keys, and works to authority limits agreed with you in advance. A water leak, a failed alarm, a storm-damaged shutter: the immediate risk is contained first, the fix is arranged with trades we know and have used for years, and you wake to a message that tells you what happened, what was done, what it cost and what, if anything, still needs your decision. Distance should change how you hear about a problem. It should never change how fast the problem is handled.
Rental coordination under the ETV licence
Many American owners want the house to work for them when they are not on the island. In Ibiza, holiday rentals are governed by the ETV licence, and we coordinate rental activity only where the property is properly licensed. Within that framework, the management team handles the practical spine of hosting: preparation and cleaning between stays, key handling, guest assistance, and inspections after departures so the house is checked, not merely turned over.
- Emergency response on the island, day and night, within pre-agreed limits
- Established relationships with reliable local trades
- Rental coordination exclusively for ETV-licensed properties
- Changeover cleaning, guest support and post-stay inspections
- Clear records of every stay and every intervention
If you would like to see how this works for a specific property, ask us for a sample management report. It is the fastest way to understand the standard.
Talk it through with an advisor
We work with US-based clients across time zones. Book a call at a time that suits you.